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Fixing a Corrupted Instance of Microsoft Word

This is relatively old news. But I had to dig back into it this morning when I discovered some strange behavior on the part of Office. After installing this month's round of patches I discovered that my instance of Microsoft Word would no longer function properly.

Double-clicking documents would bring forward Word but not the document. I could run documents through the Open command, but not via double-clicking. Attempting to close a document caused Word to crash completely.

There's an old trick when Word sees problems such as these that invovles resetting Word's "Data" registry key. This REG_BINARY key, found at HKEY_CURRENT_USER\Software\Microsoft\Office\version number\Word\Data, includes many of the user-level customizations done to Word (a list of them can be found here), and sometimes can get corrupted for some reason or another.

The simple solution is to rename this key and restart office. Similar to what happens when you rename the normal.dot/normal.dotm files to do the same with a corrupted Word template, Word will rebuild the Data key when it sees it has been deleted.

Doing just this process brought my instance of Word back from oblivion and got me back to working relatively quickly.

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Greg Shields' Bio:

Greg Shields, is an independent author, instructor, and IT consultant based in Denver, Colorado, and a co-founder of Concentrated Technology. With nearly 15 years of experience in information technology, Greg has developed extensive experience in systems administration, engineering, and architecture specializing in Microsoft systems management, remote application, and virtualization technologies. Greg is a Contributing Editor for Redmond Magazine, MCPmag.com, and Virtualization Review Magazine and is the author of five books, including Windows Server 2008:  What’s New / What’s Changed. Greg is also a highly sought-after instructor and speaker, speaking regularly at conferences like TechMentor Events, and producing computer-based training curriculum for CBT Nuggets.  Greg is a recipient of Microsoft "Most Valuable Professional" award with a specialization in Windows Terminal Services.