What’s New in Exchange 2007 #7 of 15: The Unified Messaging Server Role
Posted by our Guest Blogger Peter Bruzzese, trainer at www.cliptraining.com.
The Unified Messaging server role is new functionality introduced in Exchange Server 2007 offering the concept of a Universal Inbox – which brings together your email, voicemail and fax into a single Inbox. This means is you will have the ability to access your voicemail, fax and email from one location, using multiple access interfaces: Your phone with email-to-voice through Outlook Voice Access, email through your Outlook client, or through a web browser using Outlook Web access.
For this to work properly you are going to need…
…an IP-PBX or VOIP gateway (if you have a legacy PBX). If you plan on using Unified Messaging with Exchange 2007, it is recommended that you seek out the assistance of a UM specialist. It requires a significant amount of knowledge of telephony, in addition to the Exchange knowledge you need for configuration. Most of the settings you will be asked for may already be in place if you have a telephony admin/team and currently use a voice-mail system. The only portion that requires pure-Exchange knowledge is the setup of the AutoAttendant, which is pretty much your Exchange Phone Operator. The AutoAttendant uses speech recognition to transfer callers to the appropriate people, though you can also configure it to accept non-verbal input by pressing keys on the phone.
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